Last Updated: 25/02/26

Thank you for shopping with Blueprints By Avana. We want every order to reach you safely, promptly, and with care. This Shipping Policy sets out everything you need to know about how we process, dispatch, and deliver orders - whether you are based in the UK or anywhere else in the world.

 

By placing an order with us, you agree to the terms set out in this Shipping Policy. Please read it carefully before completing your purchase. If you have any questions, you are always welcome to contact us at info@blueprintsbyavana.com.

 

1. Order Processing

1.1 Processing Times

All orders are processed during our standard working hours: Monday to Friday, 9:00am – 5:00pm (GMT/BST), excluding UK public holidays. We aim to process and dispatch orders within the following timeframes:

 

• Standard items: dispatched within 2-4 working days of receiving cleared payment;

• Personalised or made-to-order items: dispatched within 3-5 working days (see Section 1.3 below);

• Pre-order items: dispatched on or around the estimated date stated on the product listing.

 

Orders placed on weekends or UK public holidays will begin processing on the next working day.

 

Please note: dispatch timeframes are separate from delivery timeframes. For example, a 2-working-day processing time plus a 3-5-working-day delivery window means you can expect your order in approximately 5-7 working days from the date of purchase.

 

1.2 Order Confirmation

Once your order is placed and payment is confirmed, you will receive an order confirmation email. When your order has been dispatched, you will receive a separate dispatch notification email. Where tracked shipping has been selected, this email will include your tracking number and a link to track your parcel.

 

Please ensure your email address is entered correctly at checkout. We cannot be held responsible for missed notifications due to an incorrect email address being provided.

 

1.3 Personalised and Made-to-Order Items

Some of our products are personalised, custom-printed, or produced on demand especially for you. These items require additional production time before dispatch. Where a product falls into this category, the estimated production and dispatch window will be clearly stated on the product page.

 

Please note that personalised and made-to-order items cannot be cancelled once production has begun. Please review your order carefully before confirming your purchase.

 

1.4 Peak Periods

During busy periods - including Christmas, Easter, Valentine's Day, and sale events - processing and dispatch times may be longer than usual. We will endeavour to post a notice on our website when extended processing times are in effect. We recommend placing your order well in advance if you need it by a specific date.

 

2. UK Domestic Shipping

2.1 UK Delivery Options

We offer the following delivery options for orders within the United Kingdom (England, Scotland, Wales, and Northern Ireland). Delivery options and costs will be shown at checkout based on your order and delivery address.

 

Service / Estimated Timeframe / Cost

​​

Standard Delivery / 3-5 working days / £4.95

Express Delivery / 2-4 working days / £8.95

Free over £125

​

All delivery timeframes shown are estimates and run from the date of dispatch, not the date of order. Working days are Monday to Friday, excluding UK public holidays. We dispatch using Royal Mail and/or other trusted courier services.

 

2.2 Free UK Delivery

We are pleased to offer free standard delivery on all UK orders over £125. This threshold applies to the total order value after any discounts have been applied, and excludes shipping charges. The free delivery threshold is subject to change; the current threshold will be clearly displayed on our website and at checkout.

 

2.3 Remote UK Locations

Deliveries to certain remote or offshore areas of the UK — including the Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man, and the Isles of Scilly — may take longer than standard timeframes and may incur a surcharge. Any applicable surcharge will be displayed at checkout before you confirm your order.

 

3. International Shipping

3.1 Countries We Ship To

We ship to many destinations worldwide. Available countries and delivery options will be displayed at checkout. We reserve the right to restrict shipping to certain countries or regions at our discretion, and some items may not be eligible for international shipping.

 

3.2 International Delivery Timeframes and Costs

The table below shows estimated delivery timeframes and starting prices for international destinations. Final shipping costs will be calculated at checkout based on your delivery address and the weight of your order.

 

Destination / Estimated Timeframe / Starting From / Tracked

Republic of Ireland / 5–10 working days / £7.95 / Yes

Europe (EU) / 7–14 working days / £9.95 / Yes

USA & Canada / 7–14 working days / £12.95 / Yes

Australia & New Zealand / 10–20 working days / £13.95 / Yes

Rest of World / 10–28 working days / £14.95 / Where available

 

All timeframes are estimates from the date of dispatch and are subject to local postal services, customs clearance, and public holidays in the destination country. International delivery times can vary considerably and we cannot guarantee delivery within the estimated window.

 

Delivery times shown are working day estimates from the date of dispatch. Customs delays — which are outside our control — can add additional time, particularly in the USA, Australia, Canada, and EU countries post-Brexit.

 

3.3 Customs, Duties, and Import Taxes

When your order is shipped internationally, it may be subject to import duties, customs fees, VAT or local sales tax, and other charges levied by the destination country's customs authority. These charges are entirely the responsibility of the recipient and are not included in our product prices or shipping fees.

 

We are not able to advise on the specific duties or taxes applicable in your country as these vary widely and are set by your local government. We strongly encourage you to check with your local customs authority before placing an order if you are unsure. Failure to pay import charges may result in your parcel being returned, refused, or destroyed by customs — in which case our standard returns and refunds policy will apply (see our Returns Policy for details).

 

We will always declare the correct and accurate value of goods on customs documentation. We are unable to mark parcels as 'gifts' or under-declare values, as this is illegal under UK and international law.

 

3.4 Post-Brexit EU Shipping

Following the UK's departure from the European Union, orders shipped to EU member states may be subject to import VAT and customs duties upon arrival. These charges are the responsibility of the customer and are separate from any VAT included in our UK prices. EU customers should be aware of the potential for additional charges at the border before placing their order.

 

4. Order Tracking

Where a tracked shipping service has been selected (or is included as standard with your chosen option), you will receive a tracking number in your dispatch confirmation email. You can use this number to monitor the progress of your delivery via the relevant carrier's website.

 

• Royal Mail tracked orders: www.royalmail.com/track-your-item

• Courier tracked orders: tracking details will be provided in your dispatch email.

 

Please allow up to 24 hours after receiving your dispatch email for your tracking information to become active on the carrier's system.

 

For untracked services, we are unable to provide real-time updates on the location of your parcel. If your order has not arrived within the estimated timeframe, please refer to Section 6 (Lost or Delayed Parcels).

 

5. Delivery

5.1 Delivery Address

Please ensure that your delivery address is entered correctly and in full at checkout. We are unable to redirect parcels once they have been dispatched. We cannot be held responsible for non-delivery or delays caused by an incorrect or incomplete address being provided.

 

If you would like your order delivered to a different address from your billing address (for example, as a gift), simply enter the recipient's address as the delivery address at checkout.

 

5.2 Failed Delivery Attempts

If a delivery attempt is unsuccessful — for example, because no one is home to receive the parcel — the carrier will typically leave a notification card with instructions on how to arrange redelivery or collect your parcel from a local depot. The timeframe for collection will be stated on the card.

 

If a parcel is not collected or a redelivery not arranged within the carrier's specified window, the parcel may be returned to us. In this event, we will contact you and offer to reship the order at your cost, or issue a refund for the product cost only, excluding original shipping charges.

 

5.3 Parcels Requiring a Signature

Some of our delivery services require a signature upon receipt. If you are unlikely to be available at your delivery address, we recommend selecting a delivery option that allows you to choose a safe place or neighbour for the parcel to be left with. We cannot be held responsible for parcels left in a location you have designated as a 'safe place' if they are subsequently lost or damaged.

 

5.4 Delivery to PO Boxes and Forwarding Addresses

We are able to deliver to PO Box addresses for standard and tracked Royal Mail services. Please note that some courier services are unable to deliver to PO Boxes. If you use a parcel forwarding service, please note that we accept no liability for loss or damage once the parcel has been received by the forwarding service.

 

6. Lost, Delayed, or Damaged Parcels

6.1 Delayed Parcels

If your order has not arrived within the estimated delivery window, please first check your tracking information (if applicable) and check whether a calling card has been left at your address. Then please wait the following additional time before contacting us, as parcels can occasionally be delayed in transit:

• UK orders: up to 10 working days from dispatch before reporting as lost;

• European orders: up to 20 working days from dispatch;

• International (rest of world) orders: up to 28 working days from dispatch.

 

After these timeframes, if your parcel has still not arrived, please contact us at [Your Contact Email] with your order number and we will investigate with the carrier.

 

6.2 Lost Parcels

In the event that a parcel is confirmed as lost by the carrier, we will offer you either a replacement order or a full refund, including original shipping costs. We will handle the carrier claim on your behalf.

 

Please note that Royal Mail does not consider a parcel officially lost until 10 working days after the expected delivery date for UK deliveries, and longer for international shipments. We are required to follow these timescales before we can raise a claim.

 

6.3 Damaged Parcels

If your order arrives damaged, please take photographs of the outer packaging and the damaged item(s) and contact us at info@blueprintsbyavana.com within 7 days of receipt. Include your order number, a description of the damage, and your photographs. We will arrange a replacement or refund as appropriate.

 

Where possible, please retain the original packaging as it may be required as evidence for a carrier claim.

 

6.4 Incorrect Items Received

If you receive an item that is not what you ordered, please contact us at info@blueprintsbyavana.com within 7 days of receipt with your order number and a photograph of the item received. We will arrange for the correct item to be sent to you at no additional cost and provide return instructions for the incorrect item.

 

7. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on their size, weight, or content, as well as the regulations of the destination country. In particular:

• Framed prints and larger home goods items may only be available for UK delivery due to their size and fragility;

• Some products may not be available for shipping to specific countries where local import restrictions apply;

• Orders containing multiple items may be dispatched in more than one parcel.

 

Any shipping restrictions applicable to a specific product will be noted on the product page. If you are unsure whether we can ship a specific item to your location, please contact us before placing your order.

 

8. Multiple Items and Split Shipments

When you order multiple items, we will endeavour to dispatch them together in a single parcel where possible. However, in some circumstances - for example, where items are dispatched from different locations or where one item is made to order - your order may be split across multiple shipments. You will receive separate dispatch emails and tracking numbers for each shipment. You will only be charged shipping once, regardless of how many parcels your order is split into.

 

9. Gift Orders

We are delighted to ship orders directly to gift recipients. Simply enter the recipient's address as the delivery address at checkout. We do not include invoices or pricing information inside our parcels as standard, so your gift recipient will not see what was paid. If you would like a gift message included with your order, please add a note at checkout and we will do our best to include a handwritten message with your parcel.

 

Please note that for international gift orders, the commercial value of the goods must still be accurately declared on customs documentation regardless of their intended use as a gift.

 

10. Contact Us

If you have any questions about your delivery, wish to report an issue with your order, or need any other assistance, please get in touch with us:

 

Avana Zeph Ltd

20-22 Wenlock Road

London N1 7GU, United Kingdom

 

Email: info@blueprintsbyavana.com

Website: www.blueprintsbyavana.com

 

We aim to respond to all shipping enquiries within 3 working days. For urgent delivery queries, please include your order number in the subject line of your email.