Welcome to Blueprints By Avana. Please read these Terms and Conditions carefully before using our website or placing an order. By accessing our website and purchasing our products, you confirm that you accept these Terms and Conditions in full and agree to be bound by them. If you do not agree, you must not use our website.

 

These Terms and Conditions apply to all purchases made through our website, regardless of your location. They form the entire agreement between you and us in relation to your purchase.

 

1. About Us

Blueprints By Avana is a UK-based online retailer specialising in Christian-inspired apparel, art prints, home goods, stationery, and related products. We are registered in England and Wales.

 

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

 

2. Acceptance of Terms

By browsing, using, or making a purchase through our website, you confirm that:

• You are at least 18 years of age, or you are accessing the site with the consent and supervision of a parent or legal guardian;

• You have the legal capacity to enter into a binding contract;

• All information you provide to us is accurate, complete, and current;

• You agree to comply with these Terms and Conditions in full.

 

3. Our Products

3.1 Product Descriptions

We take great care to ensure that all product descriptions, images, and pricing on our website are as accurate as possible. However, we do not warrant that product descriptions or other content on our website is error-free, complete, or current. If a product offered by us is not as described, your sole remedy is to return it in unused condition in accordance with our Returns Policy (see Section 9).

 

Colours of products may vary slightly from those displayed on your device due to differences in screen calibration and settings. We do not accept returns solely on the basis of minor colour variation.

 

3.2 Product Categories

Our product range includes, but is not limited to:

• Christian apparel (t-shirts, hoodies, hats, and other clothing items)

• Art prints and wall art

• Home goods and décor

• Stationery, greeting cards, and paper goods

• Gifts and accessories

We reserve the right to modify, discontinue, or withdraw any product from our range at any time without prior notice.

 

3.3 Faith-Based Content

All products are designed with Christian themes, scripture, and faith-based messaging. By purchasing from us, you acknowledge the religious nature of our products. We are a values-led business and reserve the right to decline orders or discontinue products at our discretion.

 

4. Placing an Order

4.1 Order Process

When you place an order through our website, you are making an offer to purchase the product(s) at the stated price, subject to these Terms and Conditions. The following steps form the order process:

• You add items to your basket and proceed to checkout;

• You provide your delivery and payment information;

• You review and confirm your order;

• You receive an order acknowledgement email confirming that we have received your order;

• Your order is confirmed and accepted once we send you a dispatch confirmation email.

 

4.2 Order Acceptance

Our order acknowledgement email does not constitute acceptance of your order. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to: product unavailability, errors in product or pricing information, suspected fraud, or failure of payment authorisation. If we cancel an order after payment has been taken, we will issue a full refund promptly.

 

4.3 Order Amendments and Cancellations

Once an order has been placed and confirmed, we cannot guarantee that amendments or cancellations can be made. Please contact us as soon as possible at info@blueprintsbyavana.com if you need to make any changes. If your order has already been dispatched, you will need to follow our Returns Policy.

 

5. Pricing and Payment

5.1 Prices

All prices displayed on our website are in British Pounds Sterling (GBP) and are inclusive of UK VAT where applicable. Prices do not include delivery charges, which will be calculated and displayed at checkout.

 

We reserve the right to change our prices at any time without notice. Any changes will not affect orders that have already been accepted. If a pricing error occurs and is identified before dispatch, we will contact you and give you the option to proceed at the correct price or cancel your order for a full refund.

 

5.2 International Customers

For customers outside the UK, prices are displayed in GBP. The final amount charged to you will depend on the exchange rate applied by your bank or card provider at the time of payment. We are not responsible for any currency conversion fees or charges applied by your bank. Please note that you may also be liable for import duties, customs fees, and local taxes upon receipt of your goods (see Section 7.3).

 

5.3 Payment Methods

We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)

• Apple Pay and Google Pay (where available)

 

All payment transactions are processed securely through our payment provider. We do not store your full card details on our systems. By submitting your payment information, you authorise us to charge your chosen payment method for the total order amount.

 

6. Delivery - United Kingdom

6.1 UK Delivery Options

We offer several delivery options within the United Kingdom. Delivery times and costs will be displayed at checkout. Standard delivery timeframes are as follows:

• Standard Delivery: 3-5 working days

• Express Delivery: 2-4 working days

 

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by Royal Mail, third-party couriers, or circumstances beyond our control.

 

6.2 Free UK Delivery

We offer free standard delivery on UK orders over £125. This threshold may change from time to time; the current threshold will be displayed on our website.

 

7. International Shipping

7.1 Countries We Ship To

We ship to many countries worldwide. Available destinations and delivery options will be shown at checkout. We reserve the right to restrict shipping to certain countries or regions at our sole discretion.

 

7.2 International Delivery Timeframes

International delivery times are estimates and can vary significantly depending on destination, local postal services, and customs clearance. Typical timeframes are:

• Europe: 7-14 working days

• North America: 7-14 working days

• Australia and New Zealand: 10-20 working days

• Rest of World: 10-28 working days

 

These are estimates only. We are not liable for delays in international shipping once a parcel has been dispatched from our facility.

 

7.3 Customs, Duties, and Import Taxes

When ordering from outside the United Kingdom, your order may be subject to import duties, customs fees, taxes, and other charges levied by the destination country. These charges are entirely the responsibility of the recipient and are not included in our product prices or shipping charges.

 

We are not responsible for delays caused by customs processing. We are unable to advise on the specific duties or taxes applicable in your country; please consult your local customs authority for guidance before placing an order. We will not falsify customs declarations or mark orders as 'gifts' to avoid import charges.

 

7.4 Lost or Undeliverable International Parcels

If an international parcel is returned to us as undeliverable (for example, due to an incorrect address, failure to collect, or refusal of customs charges), we will contact you. Re-delivery will be at your cost. If you do not wish to have the order re-sent, we will refund the product cost only, excluding original shipping charges.

 

8. Dispatch and Processing Times

We aim to dispatch orders within 2-4 working days of receiving cleared payment. Dispatch may take longer during peak periods (such as Christmas, Easter, or sale events), and we will endeavour to notify you of any significant delays.

 

Please note that orders placed on weekends or bank holidays will be processed on the next working day. Working days are Monday to Friday, excluding UK public holidays.

 

Some items may be produced to order or printed on demand. Where this is the case, the product listing will indicate an extended processing time. This additional processing time is in addition to the standard delivery timeframe.

 

9. Returns, Refunds, and Exchanges

9.1 Your Right to Cancel (UK and EEA Customers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK and European Economic Area (EEA) customers have the right to cancel their order within 14 days of receiving their goods, without giving a reason. This is your statutory 'cooling-off' period.

 

To exercise your right to cancel, you must inform us in writing within 14 days of receiving your order. You can do this by emailing us at info@blueprintsbyavana.com with your order number and a clear statement that you wish to cancel. You must then return the goods to us within 14 days of notifying us of your intention to cancel.

 

9.2 Condition of Returned Items

Items must be returned in their original condition: unworn, unwashed, undamaged, with all tags still attached, and in the original packaging where possible. We reserve the right to refuse a refund or apply a partial refund if items are returned in a condition that suggests they have been used, worn, or damaged.

 

9.3 Non-Returnable Items

The following items cannot be returned or refunded, except in the case of a defect or error on our part:

• Personalised or custom-made items (unless faulty or incorrectly made)

• Digital downloads

• Sealed items which have been unsealed after delivery and which are unsuitable for return due to hygiene reasons

• Items that have been worn, washed, or otherwise used

 

9.4 Return Shipping Costs

Unless an item is faulty, damaged, or incorrect, the cost of return postage is your responsibility. We recommend using a tracked postal service as we cannot accept responsibility for returns that are lost in transit. We do not refund original outbound shipping charges.

 

9.5 Refund Processing

Once we receive and inspect your return, we will notify you by email and process your refund within 14 days. Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

 

9.6 Faulty or Incorrect Items

If you receive an item that is faulty, damaged in transit, or not what you ordered, please contact us within 7 days of receipt at info@blueprintsbyavana.com, including your order number, a description of the issue, and photographs where possible. We will offer a replacement, exchange, or full refund at no additional cost to you, including return shipping where required.

 

9.7 International Returns

International customers have the same rights to return goods as UK customers, subject to these Terms. However, return shipping costs for international orders are borne by the customer. Refunds will be made in GBP to your original payment method. We are not responsible for exchange rate fluctuations between the original purchase date and refund date.

 

10. Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, product designs, artwork, scripture selections, and layouts, is the intellectual property of Avana Zeph Ltd or its licensors and is protected by UK and international copyright, trademark, and design laws.

 

You may not reproduce, copy, distribute, sell, or otherwise exploit any content from our website without our express written permission. You may download or print content for personal, non-commercial use only.

 

Any Bible verses quoted on our products are taken from various translations. Where applicable, licensing terms of the relevant Bible translation are observed.

 

11. Use of Our Website

11.1 Permitted Use

You may use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict anyone else's use of the website. You agree not to:

• Use the website in any way that is unlawful, fraudulent, or harmful;

• Transmit any unsolicited or unauthorised advertising or promotional material;

• Attempt to gain unauthorised access to any part of our website or its related systems;

• Introduce viruses, trojans, worms, or other malicious software;

• Scrape, harvest, or collect data from our website without our permission.

 

11.2 Availability

We do not guarantee that our website will always be available or free from error. We may suspend, withdraw, or restrict access to all or part of our website at any time without notice. We will not be liable if our website is unavailable for any period.

 

12. Customer Accounts

You may purchase from us as a guest or by creating an account. If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. You must notify us immediately if you believe your account has been compromised.

 

We reserve the right to suspend or terminate accounts where we suspect fraudulent, abusive, or inappropriate activity, or where these Terms have been violated.

 

13. Privacy and Data Protection

We take your privacy seriously. Our Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you consent to the data practices described in our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

 

You can view our full Privacy Policy at: http://www.blueprintsbyavana.com/privacy-policy

 

14. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and assist in marketing. By continuing to use our website, you consent to our use of cookies in accordance with our Cookie Policy.

 

You can manage your cookie preferences through your browser settings or through the cookie consent tool on our website. Please note that disabling certain cookies may affect the functionality of our website.

 

15. Limitation of Liability

To the fullest extent permitted by applicable law, Blueprints By Avana shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or products;

• Loss of profits, loss of data, or loss of business opportunity;

• Any loss or damage caused by viruses or other harmful material that may infect your computer equipment or data;

• Any events beyond our reasonable control (see Section 17 — Force Majeure).

 

Our total liability to you in connection with any order shall not exceed the total amount paid by you for that order. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other matter for which liability cannot be excluded or limited under applicable law.

 

If you are a consumer in the UK, these Terms and Conditions do not affect your statutory rights under consumer protection legislation, including the Consumer Rights Act 2015.

 

16. Disclaimer

Our website and products are provided on an 'as is' and 'as available' basis. While we take care to ensure that our products are of good quality, we make no warranties, express or implied, about the fitness of any product for a particular purpose beyond what is required by law.

 

We are a faith-based business, and the spiritual messages conveyed through our products are offered in the spirit of encouragement and faith. We do not make any specific theological or doctrinal claims about our products beyond their physical descriptions.

 

17. Force Majeure

We will not be held liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from any cause beyond our reasonable control. This includes, but is not limited to, acts of God, natural disasters, pandemics, strikes, fire, war, terrorism, civil unrest, government actions, or failure of third-party delivery services.

 

In the event of a force majeure event, we will notify you as soon as reasonably practicable. If the event continues for more than 30 days, either party may cancel the relevant order, and we will refund any amounts already paid.

 

18. Third-Party Links and Services

Our website may contain links to third-party websites or services, including social media platforms, payment providers, and partners. These links are provided for your convenience only. We have no control over the content of external sites and do not endorse, approve, or accept responsibility for the content of any linked website. Your use of any third-party website is at your own risk and subject to the terms and conditions of that website.

 

19. Promotions, Discounts, and Voucher Codes

From time to time, we may offer promotional discounts or voucher codes. The following conditions apply to all promotions unless stated otherwise:

• Discount codes must be entered at checkout and cannot be applied retrospectively to completed orders;

• Only one discount code may be used per order unless explicitly stated;

• Promotions are subject to availability and may be withdrawn at any time;

• Discount codes cannot be redeemed for cash or used in conjunction with other offers unless stated;

• We reserve the right to refuse or cancel orders where we believe a promotion has been abused or obtained fraudulently.

 

20. Reviews and User-Submitted Content

If you submit a product review, comment, or other content to our website or social media channels, you grant us a non-exclusive, royalty-free licence to use, reproduce, and share that content in connection with our business. You confirm that any content you submit is your own original work, does not infringe any third-party rights, and does not contain offensive, defamatory, or unlawful material.

 

We reserve the right to moderate, edit, or remove any user-submitted content at our sole discretion.

 

21. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

If you are a consumer resident in Scotland, Northern Ireland, or another country, you retain any rights that you have under the mandatory laws of your country of residence.

 

22. Changes to These Terms and Conditions

We may revise these Terms and Conditions at any time by updating this page. The revised terms will take effect from the date they are posted. We encourage you to check this page regularly to stay informed of any changes. Your continued use of our website after any changes have been posted constitutes your acceptance of the revised terms. Orders already placed before a revision takes effect will be governed by the terms in place at the time the order was accepted.

 

23. Severability

If any provision of these Terms and Conditions is found by a court or regulatory authority to be invalid, unlawful, or unenforceable to any extent, that provision shall be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

 

24. Waiver

Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of our right to enforce that provision in the future. A waiver of any specific breach shall not be construed as a waiver of any subsequent breach.

 

25. Contact Us

If you have any questions, concerns, or complaints about these Terms and Conditions or your order, please do not hesitate to contact us:

 

Avana Zeph Ltd

20-22 Wenlock Road

London N1 7GU, United Kingdom

 

Email: info@blueprintsbyavana.com

Website: www.blueprintsbyavana.com

 

We will endeavour to respond to all enquiries within 7 working days.